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Emergency Room (ER) Patient Representative

Title: Emergency Room (ER) Patient Representative
Description:

Status or FTE: PER DIEM

Shift: Rotating/On Call

Dept.: Admitting

POSITION SUMMARY:

Performs emergency department registration.  Verifies insurance coverage and authorization for emergency services.

     

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

(1) High School diploma or equivalent, (2) Previous hospital admitting and/or emergency department registration experience.

Desired:

(1) Bilingual preferred.

 

SKILLS / KNOWLEDGE / ABILITIES:

Insurance knowledge PPO/PPS/HMO.  Working knowledge of medical terminology.  Type and basic computer skills.  Must have strong interpersonal skills and have the ability to function during crisis situations.  Must be able to follow instructions, work quickly and accurately in a fast paced environment. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing.  Organizational and multi-tasking skills are essential.  Must be fluent in spoken and written English.  Must be able to fulfill the essential functions of the position.

 

PHYSICAL JOB CLASSIFICATION:

Light Work

PHYSICAL/COGNITIVE REQUIREMENTS:

Requires sitting at computer for long periods. Repetitive motions of hands, wrists and fingers. 

ENVIRONMENTAL CONDITIONS:

Exposed to hectic, sometimes noisy work area with frequent interruptions.  Occasional exposure to patients and families under stress.  Exposure to biological hazards and unpleasant odors.

 

Revisions to the job description, accountabilities, and measures may be required due to patient care needs and/or efficient operation of the Medical Center.  You will be advised in writing of any changes.  It is also understood that the job description is not all-inclusive and you may be required to perform other related duties.  The incumbent is accountable for reviewing the job description and updating as necessary.

 

 



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